Privacy Policy
Last updated: 2026-07-17
This privacy policy explains how Subhakamana Store may collect, use, protect, and manage customer information through the store website, checkout forms, delivery support, customer service, and future production systems.
Prototype note: this project is currently a front-end prototype. Demo data may be stored in the browser for testing. In a production system, customer, product, order, payment, and delivery data should be stored securely in a backend database with proper access control.
1. Information We May Collect
Subhakamana Store may collect information that customers voluntarily provide while browsing products, placing orders, requesting delivery, joining member offers, or contacting the store.
- Name, phone number, address, city, and delivery notes.
- Order details, bill number, selected products, quantities, sizes, colors, and payment method.
- Member or friends-and-family phone number used for discount checking.
- Customer support messages, return/exchange requests, and order tracking requests.
- Basic device, browser, and usage information if analytics are added in the future.
2. Purpose Of Using Information
Information may be used for practical store operations and customer service.
- To create and process orders.
- To prepare delivery, pickup, exchange, refund, or return support.
- To contact customers about order status, product availability, size, color, payment, or delivery questions.
- To manage discounts, member benefits, and friends-and-family offers.
- To improve products, stock planning, website experience, and store service.
- To keep business records, reports, and audit logs required for store management.
3. Payment Information
The website prototype shows payment options such as Cash on Delivery, eSewa, Khalti, and Bank Transfer. In production, payment verification should be handled through secure payment providers or verified store staff. Subhakamana Store should not store full card, wallet password, or bank login details.
4. Delivery And Courier Information
When delivery is requested, order and delivery details may be shared with courier or logistics partners only as needed to dispatch, track, and complete delivery. Courier integrations, such as Nepal Can Move or similar services, should use secure API credentials and should not expose private tokens to the public website.
5. Product And Inventory Tracking
The system is designed mainly to track products, stock movement, sales, returns, and delivery status. Customer information should be collected only where it is needed for checkout, delivery, support, membership discounts, or legal/business records.
6. Data Storage And Security
In the prototype, some demo information may be saved in browser storage on the same device. For production use, data should be stored in a secure backend database with:
- encrypted connections using HTTPS/SSL;
- strong admin authentication and session protection;
- role-based access for admin, cashier, and staff users;
- regular backups and restricted database access;
- audit logs for important stock, sales, and payment actions.
7. Sharing Information With Third Parties
Subhakamana Store should not sell customer personal information. Information may be shared only when necessary for store operations, such as payment verification, delivery, customer support, legal compliance, or technical hosting and database services.
8. Customer Rights And Requests
Customers may contact the store to request correction, review, or deletion of personal information where appropriate. Some order records may need to be kept for accounting, audit, fraud prevention, returns, or legal requirements.
9. Cookies, Browser Storage, And Analytics
The prototype may use browser storage to remember cart items and demo orders. A production website may use cookies or analytics to improve performance and understand general usage. Any production analytics should avoid collecting unnecessary personal information.
10. Changes To This Policy
Subhakamana Store may update this privacy policy when the website, ERP, POS, payment, delivery, or backend systems change. The updated version should show a clear latest update date.
11. Contact
For privacy or order-related questions, customers should contact Subhakamana Store through the official store phone number, store counter, or customer support channel shown on the website.